Our Privacy and Data Protection Policy
Bydand B&B & Classic Car Hire understands that customers care about the use and storage of their personal information and data. This document sets out our policy on how it will used and to protect your personal information.
How data is collected
The data collected is provided to me by you or an agent/representative acting on your behalf. It is collected either when you complete forms on our website or our online booking system, send in an email, contact by telephone or letter or it is provided in person.
The personal information collected includes the following:
Information required to complete a booking:
- The full name and address of the person making the booking
- The email address of the person making the booking
The following information can also be provided but is not mandatory:
- The telephone numbers of the person making the booking
- The names of all guests staying as part of the booking
- Any additional information you wish to provide that you feel is pertinent to your stay (e.g. food or other allergies, dietary requirements, special requirements, etc.)
- Bydand B&B does not hold your card details other than within I- Zettle
How we store your data and keep it secure
Bydand B&B will take all reasonable technical and organisational precautions to store your information in a secure manner and prevent its loss or misuse.
As proprietor, I will take legal obligations to protect your data very seriously.
Your data is stored on a secure database operated by our booking manager freetobook who is fully compliant with the General Data Protection Regulation (GDPR) data rules that apply.
This freetobook database does not store or capture any personal data that isn’t strictly needed for the booking process nor will Bydand B&B & Classic Car Hire or freetobook ever transfer any personal data to any other party if it is not part of the booking process.
Where you choose to pay by credit or debit card using I-ZETTLE YOU HAVE THE OPTION TO INPUT YOUR EMAIL TO RECEIVE A RECIPT BYDAND B&B DOES NOT HOLD THIS INFORMATION
On arrival, you are required by law to verify your identity and booking details by signing a printed registration form that includes the personal information you have provided (or has been provided by an agent/representative acting on your behalf). This registration form is kept in a secure location and can only be accessed by authorised personnel. This form is only kept for as long as is reasonable and destroyed using a security grade shredder.
Using your personal information
The personal information provided to us will only be used in connection with the services we are providing to you and is intended to improve your experience.
We may use your personal information to:
- Process your booking and provide confirmation details
- Respond to any questions or comments via e-mail, telephone or post.
- Provide information that may be useful to you
- Request feedback about your stay with us, the booking experience and our website. This is sometimes done in conjunction with booking.com and Free-to-book.
- Return any items that you may forget to take with you on check-out on your request
Disclosures and Data Storage
Bydand B&B & Classic Car Hire will not store or process your personal information outside the United Kingdom. Other than this, we may disclose your personal data as required by law to any third parties. Unless you specifically ask us not to, Bydand B&B & Classic Car Hire will supply your email address to third parties solely for the purpose of gaining feedback about your stay. If you do provide feedback this may be used for marketing purposes, but we will not disclose any of your personal information.
Cookies and Similar Technologies
To help analyse how you navigate our website, and compile aggregate statistics about site usage and response rates, with assistance from third-party analytics service providers, collect certain information when you visit Bydand’s site. This information includes IP address, geographic location of the device, browser type, browser language, date and time of your request, time(s) of your visit(s), page views and page elements (e.g., links) that you click. Cookies, pixel tags, web beacons, clear GIFs or other similar tools on Bydand’s site or in email messages to assist in collecting and analyzing such information. Information is used to provide better, more relevant content on the site, to measure the effectiveness of advertisements, to identify and fix problems, and to improve your overall experience on the site. Bydand B&B & Classic Car Hire may also engage one or more third-party service providers to provide online advertisements . They may use a pixel tag or other similar technology to collect information about your visits to sites, and they may use that information to send you targeted advertisements. For more information regarding this practice and to opt-out of such collection and use of this information by our third-party service providers, please see Networkadvertising.org.
If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that enable you to automatically decline many of these technologies or to be given the choice of declining or accepting them.
You may request any personal information held about you. Provision of such information will be subject to the supply of appropriate evidence of your identity ( e.g. a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)
You also have the right to request to delete and destroy your personal data. Subject to providing evidence of your identity (see above) to comply with a request to delete your data.
Third Party Websites
Bydand’s website may contain links to other websites. Bydand B&B & Classic Car Hire is not responsible for the privacy policies or practices of third party websites and you should exercise caution and look at the privacy statement applicable to the website in question.
Please advise if the personal information which is held about you needs to be corrected or updated.